The Gardens of Amarillo

                                                  Housekeeper

SUMMARY: Provides a clean living environment for all residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cleans common areas, resident rooms, hallways, lobbies, lounges, restrooms, corridors, and other

work areas so that health standards are met.

• Maintains the cleanliness of the community including cleaning upholstered furniture, rugs, carpets,

fixtures, draperies, furniture, equipment and other items using vacuum cleaners, shampooers,

extractors, and dusters. Replaces drapes and soiled linens.

• Empties wastebaskets, and transports other waste to disposal areas.

• Washes walls, ceiling, woodwork, windows, door panels, and sills.

• Sweeps, scrubs, waxes, and polishes floors using brooms, mops, powered scrubbers and waxing

machines.

• Keeps utility and storage rooms well-stocked, clean and in an orderly condition.

• Distributes and replenishes supplies such as laundered articles, linens, and bathroom items.

• Disinfects and sterilizes equipment and supplies using germicides or steam-operated sterilizers.

• Cleans wash basins, commodes, bathtubs, showers, and mirrors on a daily basis.

• Inspects all vacant rooms daily to ensure cleanliness and freshness.

• Washes resident beds, mattresses, launders and replaces linens, and remakes beds.

• Reports any needed repairs immediately to supervisor (leaky faucets, toilets, loose tiles, broken

window panes, needed bed repairs, missing nuts and screws, etc.).

• Practices safety precautions in all housekeeping services. Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent preferred.

• Complete 12 hours of continued education courses annually.

• Ability to read and interpret documents such as cleaning solution, infection control and laundering

directions, safety rules, operating procedures, policies and employee manuals.

• Must be fluent in English.

COMPETENCIES:

• Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease –

can be warm, pleasant and gracious; displays sensitivity and patience with the interpersonal

anxieties of others, builds rapport well; demonstrates effective listening; is an early knower getting

informal and incomplete information in time to do something about it.

Composure - Remains cool under pressure. Does not become cynical, moody, or hostile when times

are tough; is considered mature; holds things together during tough times – manages personal

stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or

blocked – is a settling influence in a crisis.

• Listening - Hears people out. Seeks understanding; practices attentive and active listening;

accurately restates the opinions of others even when he/she disagrees; demonstrates empathy;

creates a conducive, open environment.

• Patience - Demonstrates tolerance with people and processes. Listens and checks before acting;

tries to understand the people and the data before making judgments and acting; implements

change well; waits for others to catch up before acting; sensitive to due process and proper pacing;

keeps composure under stress; follows established process.

• Time Management - Uses time effectively and efficiently. Values time; separates the critical few

from the trivial many; concentrates efforts on the more important priorities.

• Valuing People / Passion to Serve - Treats people fairly with dignity and integrity. Compelled to

make the lives of seniors comfortable and more enriching; focuses on meeting residents / families

stated or unstated needs and expectations.

• Work Standards - Assumes responsibility for successfully completing assignments. Sets high

standards of performance for self and others; self imposes standards of excellence rather than

having standards imposed; ensures high quality; takes responsibility and encourages others to do

the same.

• Professionalism – maintains a professional approach to responsibilities and interactions with staff

members, residents, and resident’s families; approaches others in a tactful manner; reacts well

under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions.

• Teamwork – exhibits objectivity and openness to others’ views; gives and welcomes feedback;

contributes to building a positive team spirit.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, bend, stoop, and walk. Regularly lifts and/or moves up to 100pounds. Occasionally sits.

• The noise level in the work environment is usually moderate.